Privacy and cookie Policy 2018
This website is owned and operated by Alive Denim LTD (a company registered in England and Wales under number 10452712 and is registered at C1 De Clare House, Pontygwindy Industrial Estate, Caerphilly, CF83 3HU, United Kingdom.
If you have any questions relating to our privacy policy, or want to contact us please email us at [email protected].
The information we collect:
We collect information from you when carry out several actions on our site, these are listed below:
- Make a purchase on the website
- Registering with an online account on the website
- Signing up to our newsletter
- Entering a competition or filling in a survey
- Contact us using a contact form on the website
When ordering or registering, we may ask you for your name, e-mail address, delivery address, phone number or other information. This information is taken for transactional purposes and will enable us to make contact with customers in relation to their orders. Unless visitors opt in to receive our newsletter, the information we gather here is not used for marketing purposes.
We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. ncluding when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.
How do we use your information?
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To personalise your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To allow us to better service you in responding to your customer service requests.
- To quickly process your transactions.
- To administer a contest, promotion, survey or other site feature.
If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails.
Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.
The Information we DON'T collect
We do not store credit card details nor do we share customer details with 3rd party parties. None of your credit/debit card information is stored anywhere on this site.
Do we use "cookies"?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognise your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly.
For more information on our cookies click here.
Klarna
In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.
General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.
